ServiceNow®

IT Coalition is a proud partner with ServiceNow and together we are changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. ServiceNow provides service management for every department in the enterprise including IT, human resources, procurement, financial management, facilities, field service and more.


Each organization’s needs and goals are unique – let IT Coalition partner with you to align to
your strategic vision with one or more of our service offerings.


Whether your are just starting out on your journey or are ready to increase the capabilities within your platform investment, our team of Certified ServiceNow Implementation Specialists, Certified ServiceNow System Administrators and Certified Scrum Masters are by your side through implementation and beyond!

New to ServiceNow?

Why Choose ServiceNow?
  • True cloud-based ticketing, workflow and reporting solution
  • Consolidates, automates and simplifies processes for IT and Business Services
  • Improves your ability to make smarter business decisions quickly through easily tailored dashboards, Service Level Agreement Alerts and customized notifications
  • Offers a licensing solution that covers all modules included with the software
  • Customer-centric, user-friendly and flexible enough to fit specific business needs
  • Periodic patches and upgrades can be applied with minimal effort at no extra cost
Why Choose IT Coalition?
  • We partner with organizations to help you achieve greater business value from your ServiceNow investment
  • We specialize in helping you match your business needs and goals to the strengths of the ServiceNow platform
  • We help you leverage the ServiceNow platform to improve what you deliver, how you deliver it, and your overall efficiency
  • We have proven success in harnessing the power of ServiceNow to support lines of business that include Program and Project Management, Human Resources, Financial Management, Procurement, Facilities Management, Help Desk and IT Operations and Support
What Types of Support Does IT Coalition Offer?

ITC offers support for end-to-end ServiceNow implementations:

  • ServiceNow Familiarization
    • Get your organization up-to-speed on the basics of ServiceNow capabilities
  • Business Discovery and Requirements Workshops
    • Streamline your implementation by helping you identify and clearly document your needs
  • Agile Project Management
    • Coach you through incremental development cycles that quickly deploy value to your business
  • Iterative Development
    • Configure your ServiceNow instance to meet your unique business requirements
  • Testing
    • Assist you with validating that the solution aligns to your documented business needs
  • Successful Go-Live
    • Ensure a smooth transition across your entire organization by providing technical and functional training and documentation needed to use and maintain your instance
  • Stabilization
    • Stay by your side during the entire stabilization period to help your team through any questions or issues
  • Strategic Planning
    • Work with you to develop short- and long-term strategies for gaining additional process improvements and value from your ServiceNow investment

Ready to Gain More Value?

Our Services

Choose one or more of IT Coalition’s service offerings to enable your organization to achieve its vision.

Business Process Analysis
Requirements Gathering
Metrics and Reporting
System Configuration and Development
IT Security Controls Alignment
Policy Compliance
System Integrations
Project Management
Testing
Change Management
Upgrade Support
Strategic Planning
Your Vision

IT Coalition has ServiceNow experience to support your Enterprise Business Services.

Human Resources
Financial Management
Procurement
Information Technology
Help Desk
Medical Services
Education
Records Management
Facilities
Legal Services
Program Management
Project Management
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