IT Coalition ServiceNow® Leadership Team

Kristine Kilgore
Kristine KilgoreDirector of Enterprise Service Management
As Director of Enterprise Service Management, Ms. Kilgore oversees enterprise IT and business solutions, including IT Coalition’s ServiceNow practice. She also serves as the IT Coalition Program Manager on our subcontract at the NASA Shared Services Center. With more than a decade of business process and analytics experience, Ms. Kilgore helps organizations improve their mission impact and cost performance by enhancing and automating their service delivery processes and approaches. Prior to joining IT Coalition, Kristine served as a Lead Senior Business Process Analyst and Scrum Master at the NASA Shared Service Center (NSSC). During her tenure at NSSC, Kristine led a significant effort to improve work processing for all business functions by leveraging the ServiceNow platform. Ms. Kilgore earned a BS from Northeastern University and is a Certified Scrum Master.
Laura Diggs
Laura DiggsSenior Solutions Architect
Ms. Diggs serves as the Senior Solutions Architect for IT Coalition. In this role, she oversees the design and implementation of on-premise and cloud-based IT solutions for ITC’s clients and internal corporate systems. Ms. Diggs was previously the IT Design and Engineering Manager for the NASA Shared Services Center, where she was awarded the NASA Outstanding Public Leadership Medal. During her tenure, she led the NSSC’s transition to the ServiceNow platform and guided teams as they implemented and enhanced new and legacy systems for HR, finance, procurement, program office, business office, legal, communications, training, help desk and IT departments. Her background includes software development, system administration, database administration, security, IT service management and business process engineering. Ms. Diggs has a BS in Computer Science from the University of New Orleans. She holds an ITIL v3 Foundations Certification and is a Certified ServiceNow Administrator and Implementation Specialist.
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