ServiceNow®


We partner with ServiceNow® to deliver a product that works for you

IT Coalition is a proud partner with ServiceNow® and together we are changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. ServiceNow® provides service management for every department in the enterprise including IT, human resources, procurement, financial management, facilities, field service and more.

Whether you are just starting out on your journey or are ready to increase the capabilities within your platform investment, our team of Certified ServiceNow® Implementation Specialists, Certified ServiceNow® System Administrators and Certified Scrum Masters are by your side through implementation and beyond!

9.6 / 10

Customer Satisfaction

Premier

Services Partner

53

Implementations

Why choose ServiceNow®?

The ServiceNow® platform is a true cloud-based ticketing, workflow and reporting solution that consolidates, automates and simplifies processes for IT and Business Services. Improve your ability to make smarter business decisions quickly through easily tailored dashboards, Service Level Agreement Alerts and customized notifications.

ServiceNow® offers a licensing solution that covers all modules included with the software with a customer-centric, user-friendly and flexible enough to fit specific business needs. Periodic patches and upgrades can be applied with minimal effort at no extra cost.

We help you leverage the ServiceNow® platform to improve service delivery

We partner with organizations to help you achieve greater business value from your ServiceNow® investment by helping you match your business needs and goals to the strengths of the ServiceNow® platform. We help you leverage the ServiceNow® platform to improve what you deliver, how you deliver it, and your overall efficiency.

We have proven success in harnessing the power of ServiceNow® to support lines of business that include Program and Project Management, Human Resources, Financial Management, Procurement, Facilities Management, Help Desk and IT Operations and Support.

What types of support does ITC offer?

We allow you to create a custom services package with support at any stage of your project – helping you leverage the ServiceNow® platform to improve what you deliver, how you deliver it, and your overall effectiveness within the platform.

ServiceNow® Familiarization

Get your organization up-to-speed on the basics of ServiceNow® capabilities

Business Discovery and Requirements Workshops

Streamline your implementation by helping you identify and clearly document your needs

Agile Project Management

Coach you through incremental development cycles that quickly deploy value to your business

Iterative Development

Configure your ServiceNow® instance to meet your unique business requirements

Software Testing

Assist you with validating that the solution aligns to your documented business needs

Successful Go-Live

Ensure a smooth transition across your entire organization by providing technical and functional training and documentation needed to use and maintain your instance

Stabilization

Stay by your side during the entire stabilization period to help your team through any questions or issues

Strategic Planning

Help you develop strategies and objectives to unlock the value of the ServiceNow® platform to update and transform the way your organization does business

Measure Success

Give you the data and reports you need to communicate the return on your investment and to drive continuous improvement in your organization